Question 1

How can I place an order?

Accepted Answer

Simply click on the Shop button in the navigation menu. Browse through our collection, add your favorite items to your cart, and proceed to checkout. It's that easy!

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Question 3

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order's delivery status.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location.

Question 5

How long does shipping take?

Accepted Answer

For orders within Australia, delivery typically takes 3–7 business days. International orders may take 7–14 business days.
Please note that delays may occur due to shipping carrier issues or the availability of t-shirts from our distributor. We’ll always keep you informed in case of any unexpected delays.

Question 6

What is your return policy?

Accepted Answer

Please refer to our Refund Policy for more details.

Question 7

Can I cancel or modify my order?

Accepted Answer

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified

Question 8

Do you offer wholesale or bulk ordering?

Accepted Answer

Yes, we offer wholesale and bulk ordering options. Please contact us for more information.

Question 9

How can I contact customer support?

Accepted Answer

For any inquiries or assistance, you can contact our customer support team. We're here to help!

Question 10

What are the sizes of the designs?

Accepted Answer

The sizes of our designs are fixed and standardized. However, for custom-sized designs, please contact us directly, as this may incur additional costs for individual printing. Bulk orders may offer more flexibility in size options.

Question 11

Are there any limitations on custom sizes?

Accepted Answer

While we strive to accommodate all requests, there may be limitations on the maximum or minimum size for custom designs. Our team will work closely with you to find the best solution based on your needs and specifications.

Question 12

Kids Size Guide?

Accepted Answer

Sizes are designed to fit average industry standards for the  below body measurements. Please use this handy Body Measurement Guide to  compare your own measurements and help you determine which size to  order.

Use these measurements as a guide when selecting the right size garment, but also take into consideration the garment fit.

Question 13

How do I care for my Jumparoo apparel?

Accepted Answer

To keep your apparel looking fresh, wash it inside out in cold water and tumble dry on low. Avoid using bleach or ironing directly on the design.

Frequently Asked Questions